EM
Etta M
1 reviews | Active since Jul 2011
25 Feb 2015, 13:05
Still now answer from MTN
I have lodge a complain with MTN more that a month ago, and up to today nobody has come back to me or even responded.<br> <br> I am a regular MTN client and has been for years. Due to financial reasons I want to stop my contract with MTN once the contract has expired and go on to a pay-as-you-go system. MTN wants to ***** my airtime which I have paid for every month, by me loosing it should I go the pay-as-you-go way. I have lodge a complain with the consumer board as well.<br> <br> How can you ***** something from me, which I have paid for every month.<br>
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MTN South Africa's replyOfficial
28 Feb 2015, 11:31Hello justme999,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per MTN's policy when migrating from contract to prepaid you are advised to use the accumulated airtime or minutes as it cannot be carried over to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per MTN's policy when migrating from contract to prepaid you are advised to use the accumulated airtime or minutes as it cannot be carried over to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply28 Feb 2015, 11:31
Official
Hello justme999,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per MTN's policy when migrating from contract to prepaid you are advised to use the accumulated airtime or minutes as it cannot be carried over to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per MTN's policy when migrating from contract to prepaid you are advised to use the accumulated airtime or minutes as it cannot be carried over to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,