Still nothing has been done

In my pevious report with mtn they changed my R100 subscription contract to R200, and they of course rep**** like the nice little drones they are, and told me everything is going to be alright and they do not go out of there way to displease me and blah blah, a reference number was given to make it al look really professional. After the that reply nothing has been done, also i laid a complaint with the national consumer complaints commission which emailed this issue to mtn and told me that they would be given 14 days to reply and also nothing ha been done. When \the whole head is sick and the whole heart is faint"this is how it goes"