GW
Gavin W
1 reviews | Active since Jul 2015
10 Dec 2015, 12:35
Still Nothing ...
So I posted the complaint on Monday explaining how I need to get my phone fixed but don't have an IMEI number associated to my contract. I also went to MTN canal walk to see if they could help me and they sent a mail asking MTN Direct to contact me with the information.<br> <br> I now have 2 reference numbers (*** & ***7) and an apology, but I'm still waiting for any contact or information ... How do I get this solved!? MTN?? MTN Direct?? Or do I just cancel my contract and go somewhere else??<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
14 Dec 2015, 14:39Hello GavinWhite,
We are sorry for the inconvenience caused and for the breakdown in service.
We have now requested the management team within our Sales Department and for them to provide you with the information relating the IMEI number that is linked to the latest renewal that was done.
We've included your contact details for them to forward the information that will allow you to book in your device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We have now requested the management team within our Sales Department and for them to provide you with the information relating the IMEI number that is linked to the latest renewal that was done.
We've included your contact details for them to forward the information that will allow you to book in your device.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 Dec 2015, 14:39
Official
Hello GavinWhite,
We are sorry for the inconvenience caused and for the breakdown in service.
We have now requested the management team within our Sales Department and for them to provide you with the information relating the IMEI number that is linked to the latest renewal that was done.
We've included your contact details for them to forward the information that will allow you to book in your device.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We have now requested the management team within our Sales Department and for them to provide you with the information relating the IMEI number that is linked to the latest renewal that was done.
We've included your contact details for them to forward the information that will allow you to book in your device.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,