jG
jaryd G
1 reviews | Active since Dec 2010
03 Dec 2015, 08:46
Still nothing
Now a third attempt via hellopeter to get a response. We have now officially involved NCC, FF Plus and Icasa. The following reference numbers have never been solved ***1, ***, ***, *** . This is in addition to numerous other complaints that were not logged onto your system, as will be shown by your call logs and recorded conversations. Keep ignoring us, these issues cost me daily, and the amount I'm suing for is increasing. 3 months with little to nothing from your side
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 10:20Hello jkgreyling,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Dec 2015, 10:20
Official
Hello jkgreyling,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Coverage helpdesk management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,