Still not sorted out after saying it is

I logged a requested my 300mb to be cancelled and i was told it is I recived my billing information today and it still has the bundle. See below :<br> <br> Hello kamild,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> According to our records you requested a 300MB bundle to be removed from your contract. The bundle was removed and you were credited for the charge, the credit is reflecting on your MTN account.<br> <br> Thank you<br> Wenzile Masina<br> REQ:***