HB
Hester B
1 reviews | Active since Aug 2012
29 Oct 2015, 12:08
Still not satisfied
As per my invoice this month the promised refund (for September) is not deducted from my billing. I am still waiting upon feedback from my previous complaint regarding August over billing. The only thing you have done right is to remove my additional data.<br> <br> STILL NOT A SATISFIED CUSTOMER.!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Oct 2015, 10:18Hello HJABeirowski,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit has been passed to the account and reflect now. The request has been sent to the banking department to assist to refund the credit to your bank account. Please allow +-5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit has been passed to the account and reflect now. The request has been sent to the banking department to assist to refund the credit to your bank account. Please allow +-5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply30 Oct 2015, 10:18
Official
Hello HJABeirowski,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit has been passed to the account and reflect now. The request has been sent to the banking department to assist to refund the credit to your bank account. Please allow +-5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the credit has been passed to the account and reflect now. The request has been sent to the banking department to assist to refund the credit to your bank account. Please allow +-5 working days for this to be resolved.
Kind Regards,
Alice van der Merwe
***
Best regards,