HB
Hester B
1 reviews | Active since Aug 2012
08 Oct 2015, 15:03
Still not satisfied
As per your feedback, in August you charged me with a pro-rata rate on the 2GB, 2GB and additional charges for data used even with my data usage of 1,782,139,904. I also have not received any feedback on complaint logged #***1.<br> Also note that I have requested the 2GB data to be removed from my contract ***
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Replies (1)
MTN South Africa's replyOfficial
10 Oct 2015, 13:24Hello HJABeirowski,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2015, 13:24
Official
Hello HJABeirowski,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Accounts department team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,