1 reviews | Active since Oct 2014
Still not receiving my bill electronically
Since my upgrade on my one phone, I have not received my bill electronically via email. It is 3 months now and I have phoned the call centre numerous times asking for my bill to be emailed electronically. To this day it is still not been done. I need both contracts sent to me. Please can someone sort this out ASAP, as it is very frustrating!!!
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that we have sent you the last 3 months bill to *** as per you requested and updated your email to ensure that you receive them every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that we have sent you the last 3 months bill to *** as per you requested and updated your email to ensure that you receive them every month.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,