1 reviews | Active since Dec 2012
Still not receiving monthly statements via e-mail and no feedback
<p>Refer REQ ********** dated 5 Oct 2016 when I was informed that MTN would investigate why I am not receiving my monthly statements via e-mail as normal since May 2016. Apart from receiving a batch of e-mailed back dated statements on 17 Oct 2016, I am still not receiving the statements monthly via e-mail as normal nor have I received any feedback as to what the problem is. My phone number is ********** . </p>
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward. Kindly note that you can also obtain balances and billing information by dialling *141*1#OK alternatively you can register on MTN Active and will be able to view account information online.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward. Kindly note that you can also obtain balances and billing information by dialling *141*1#OK alternatively you can register on MTN Active and will be able to view account information online.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***