1 reviews | Active since Dec 2012
Still not receiving monthly statements via e-mail and no feedback
<p>Cell no ********** 791 Req ********** - Despite your assurances that my query had been escalated for urgent attention, to date I am still not receiving my monthly statements via e-mail and even worse I have received absolutely no feedback. This has been going on since May 2016. Surely it cannot take 9 months to investigate and resolve the matter? Furthermore, I am paying a monthly service fee for itemised billing, yet I am not receiving this service. Under the circumstances, I now request a refunf of all itemised billing charges since May 2016 to date. Why no response to my query?????????????</p>
Good day Marinella
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your account has been credited with the amount of R43.00 in October last year please note that your statements as the e-mail address on our system is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day Marinella
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your account has been credited with the amount of R43.00 in October last year please note that your statements as the e-mail address on our system is ***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***