Still not Happy

So Its Almost a year and i still have not recieved the ballance that was suppossed to be sorted as to the previous complain<br> <br> ( Hello Andrewlab@20,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Please note that we have logged a billing query and an amount of R707.94 will be processed on your MTN account <br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Nobuhle<br> REQ:*** )<br> <br> And this has still not been solved so what is my next step&gt; They are quick to send you a message when you pay R200 short by accident end of march but the can not solve this problem. Is there a Consumer act that protects or helps us with this problem. Really Starting To hate this network Provider. Every time i go upgrade my other contracts they promise it will get solved and i never hear from them again. !!! I Am Gat Vol of MTN