1 reviews | Active since Aug 2015
Still not happy
Hi Veronica/Alice. Thank you for sorting out my MTN account but there is still something wrong.<br> I see you have removed the item from my bill but i am still waiting for my credit of R2400. I hope you did not put on the MTN account as since the very first month of my account it has shown a double ammount of R1142 when it was supposed to be R571.My account has always shown this even after many times querying and complaining about this.It is a debit order from my account. Effectively if you credit my MTN account you will be *****ing a further R571 from me as its already stuff up from your side. I would like this money paid into my bank account as this is where MTN took it from in the first place.Please call me on *** as i know you do call customers, so that this can be sorted out. please see ***<br>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The credit for R2400.00 has been approved but not as yet captured to the account. (Credit submitted for approval - *** )
The agent who have passed the credit will follow this up tomorrow for me, once the credit has been captured this will reflect on the account.
We will call and notify you tomorrow with feedback.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
The credit for R2400.00 has been approved but not as yet captured to the account. (Credit submitted for approval - *** )
The agent who have passed the credit will follow this up tomorrow for me, once the credit has been captured this will reflect on the account.
We will call and notify you tomorrow with feedback.
Kind Regards,
Alice van der Merwe
***
Best regards,