SL
Shannon L
1 reviews | Active since Oct 2017
27 Oct 2017, 08:37
Still not active
Logged a complaint on Tuesday for reactivation of a SIM card that was cancelled *******ly. Was called by Alice Van Der Merwe telling me that within 2 hours it would be sorted. It is now 3 days later and still nothing. Shane Williams does not reply to the store except to say he doesn't usually do this, well then he shouldn't cancel people's numbers without signed consent. I want this sorted today or I am taking this further.
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Replies (2)
MTN South Africa's replyOfficial
30 Oct 2017, 22:57Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the system do reflects that the number is converted to prepaid, the back end system reflect ed that the number is not active.
We have sent the complaint to the back end support team and Shane Williams for assistance, please be advised that this is out of my control we have to wait for feedback from the technicians.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply30 Oct 2017, 22:57
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the system do reflects that the number is converted to prepaid, the back end system reflect ed that the number is not active.
We have sent the complaint to the back end support team and Shane Williams for assistance, please be advised that this is out of my control we have to wait for feedback from the technicians.
Kind Regards,
Alice van der Merwe
Best regards,
SL
Shannon L's updateReviewer Update
31 Oct 2017, 09:07Good Day Alice while I do understand that. You did advise me two hours. Shane cancelling without a valid signature was out of my control and *******.bso with all due respect I want feedback as to when this will be done. I cannot accept the answer of we just have to wait that is unfortunately an unacceptable response.
SL
Shannon L's update31 Oct 2017, 09:07
Reviewer Update
Good Day Alice while I do understand that. You did advise me two hours. Shane cancelling without a valid signature was out of my control and *******.bso with all due respect I want feedback as to when this will be done. I cannot accept the answer of we just have to wait that is unfortunately an unacceptable response.