Still no word from MTN

Still no word from MTN regarding my insurance claim from October 2015, even though this was supposedly escalated a week ago.. The response a week ago said there would be a call made during the course of the day... Nothing on my side! <br> <br> I have emailed insurance again but no response as per usual. The person i spoke with before was mapaseka modisenyane who gave me her email address and I have not heard from since (she contacted me in January)<br> <br> Some of my reference numbers are:<br> <br> ***<br> ***4<br> ***3<br> ***7<br> ***5<br> ***1<br> ***5 <br> <br>