Still no valid explanation for PSD billing

This is my 3rd Hello Peter Report on MTN. <br> <br> I have 3 tickets with the help desk - and still no real answer.<br> REQ:*** - original # from MNT<br> REQ:*** - HP reponse # from Ayanda<br> REQ:*** - HP response Nompumelelo<br> <br> Please see the latest response from MTN via Hello Peter:<br> <br> Kindly be advised that the URL report is not used to validate data<br> not all sites that you visit can be retrieved.<br> HTTPS sites are not retrieved, <br> Bit Torrents are not retrieved(movie downloads) Chats are not retrieved(WhatsApp and BBM) just to name but a few. Kindly acknowledge this.<br> With regards to WhatsApp and BBM people use these mediums to send and receive videos and pictures which uses data but is not recorded. <br> MTN will not credit.<br> <br> Pls can someone help? with real answers:<br> 1) What is the point of the report if you cannot show me where my data has been spent?<br> 2) I use my ipad for work - so NO Whatsapp, BBM, Torrents, no moves etc... <br> <br> I have no answer OR proof from MTN as to why they have added these PSD charges to my account? <br> and the final note, ' MTN will not credit' Just not sufficient enough. <br> <br> Pick up the phone and call me with a proper answer.<br>