Still no upgrade since Nov 2021 despite it being approved and confirmed!

Its a pity there is no option for Zero stars or even minus options.I had confirmation of an upgrade I actioned on the MTN website in November and still nothing has happened, we are now rolling over to March 2022. Been promised for the deal to be honoured too many times to mention by too many people, always with a 2 week finite time put on things suposedly, esp by Levania Naido of Mondo/rewardsco. MTN says its Mondo, Mondo says its MTN, then its rewardsco all while I only initiated my upgrade vis MTN online. I have been an MTN customer since inception and on their SKY package for many years. Then the only feedback not initiated by me is to recieve an sms a few days ago just saying that the deal is now cancelled. All the while, while still paying for a MTN Sky package because there was no stock of the device. A common Samsung A52 with a smar****ch active. Not once was I contacted by ANYONE with an alternative or explanation. I chose to downgrade my package in November when my upgrade was eligible to save money and align my usage correctly and refresh my device. Apparently the package change can only happen when you receive your device, what BS. So now, since November last year I have been debited over R3000 rand in un-needed and unused contract ******* with no new device or explanation, despite Lezain Williams pretending to be a manager at Mondo/Rewardsco and get back to me by close of bussiness 4 DAYS AGO! what an absolute embarrassment to @MTN and all the other companies you represent. Shame on you. We now go to the ombudsman and public as you are still unreachable by phone and zero response to my e-mails. Shame on you.