STILL NO UPDATE AFTER 1 MONTH

Please refer to my complaint logged on hello peter on the 12 November 2015.<br> I received a response from Nompumeleo that I will be contacted shortly.<br> This matter is still not being resolved ***<br> <br> I made a payment on 17 October 2015 of an amount that was quoted by one of your representatives in store. After numeral calls to 808 to assist in switching my line back on, no one was able to help me. Kept telling me my account is up to date, they will sent a email to the legal department to have my line reconnected. <br> <br> This never happened. on the 4th of November I got an email to advise that my account has been handed over for not making the necessary payments!<br> <br> Im ****ed off as no one told there was any amount outstanding, after speaking to many 808 agents advising my account is up to date!! Then a weeks later my account is handed over!<br> <br> I was mis informed and mis lead! Due to your incompetence staff giving me incorrect information! Not one agent gave me the correct information and that is very disgusting! Due to this I was now handed over. I want answers as why I was not notified of any arrears and why its taking this long to get back to me!<br> <br>