Still no straight answers

Still, more than a month after sending an e-mail to MTN to inquire when the money will be paid back that was taken off the account of my cell number *******ly, NO answers! A very detailed e-mail was sent to you before the 17th of April, and here we are, a month later and you just take our money without answers!!! And we still have no answers on the 4!! e-mails we've sent about our Itemized Billing we pay for every month but can not access. Looks like the ONLY answers one get from MTN is when you are shamed in public on this platform! Shame on you!