Still no stock of Samsung Galaxy Tab S3!!

It's just as I thought.......now that the MTN store finally has some stock, and even though I was assured by an MTN Complaints Analyst that they will honour all deals we were put on the waiting list for, the store is telling me that they did not receive stock bundles, i.e. the tablet with the keyboard cover. And this bundle is exactly what I've been waiting for all this time. What I find most frustrating is that the MTN Customer Service or Complaints department is not communicating with the stores. See below for the reply from MTN to my original post: Official private business reply Good Day, Thank you for your post. We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes. We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. We apologise immensely for this matter and the service you have received from us. Yes we plan on honouring all deals that the customer is put on the waiting list for. Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst And then I rep**** asking for assurances that they would communicate with the stores their intention of "honouring all deals that the customer is put on the waiting list for"......see below......but of course I did not receive any reply from MTN! Tongue: privately Thanks for your reply Kabelo. Yes, it is extremely frustrating as I've been waiting to upgrade to the new device for what seems like ages now. Has MTN communicated the views you've expressed to me with the various stores, in particular with your promise to honour all deals that the customer is put on the waiting list for? I ask this because, whilst it is appreciated that you communicate this with me via this platform, it may be another story altogether when I try to secure the original deal when I'm in the store. I do not want further complications because of a lack of communication between MTN Customer Service and the stores. As such, is there anything that you can provide to me in writing that verifies that the store should be bound to honour the original deal? A letter perhaps, or something that I can take with me and present to the store's management, once the stock arrives, and should there be any dispute? This would be greatly appreciated. As I've mentioned before, the deal I was put on the waiting list for included the free keyboard cover. My fear is that they may have just simply recorded my request for a tablet only, which is of course not the case. That aside, whilst I appreciate that MTN has been having issues with a new system affecting deliveries, I am still no closer to knowing when the stock is expected to arrive. Can you please let me know when you expect to have the stock? Is it this week, this month or even this year?? When will I receive that call? Many thanks... Very disappointing MTN!! I now find myself trying to get some sort of clarity from both Complaints/Customer Service and the store with no joy at all! I've been waiting for months and now...nothing! MTN, will you honour the deal that I've been waiting months for? Will you have the courtesy to at least reply to my messages??