Still no solution REQ.***

Dear MTN,<br> <br> I refer to the following ref nr : REQ: ***. Please see my response below:<br> <br> The reason your records show that the line was only cancelled on the 10/04/15 is because I logged a complaint on hellopeter on 30/03/15 to complain that my cancellation had not been processed. Please find below copy of the complaint.<br> <br> I called MTN on 11/02/2015 and spoke to a consultant by the name of Alice to cancel my uncapped internet contract I have with them. She gave me the reference number of *** to confirm that she has sent the mail to the cancellation department to cancel my contract. I have since been away and came back home on the 27th March only to find that the connection is still active. So I went to the MTN store in Centurion mall to query why its still active and they said the cancellation dept. has not yet cancelled my contract and there is nothing they can do in the branch, I have to call the cancellation dept. and query it with them.<br> <br> I REPEAT: The cancellation was NOT done on 10.04.2015, it was requested on 11.02.2015 -- so there is NO reason that I should still have been billed if MTN was supposed to cancel it when requested.<br> <br> Charles Powrie<br> ***<br>