1 reviews | Active since Mar 2012
Still No Service part 2
The feedback on my previous post was that the phone has been dispatched and that a credit was passed on 2/2/16. Both are incorrect. Statement still reflected the amount deducted so I request evidence where it was credited. Calvin, the Supervisor, confirmed in writing that the phone has not been dispatched. MTN has lost all its integrity with me. Lies, lies and more lies to cover the lies. And then there is the robotic phrase: we apologise for your inconvenience. Seriously dude! The below is an extract from the mail I received this morning.\Note that warehouse has not invoiced the waybill bill number since Wednesday and we are following with warehouse Management for an urgent resolution.\"<br> <br> So smoke you out of this one respondent."
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***