YM
Yvette M
1 reviews | Active since Jan 2011
13 Apr 2016, 15:45
STILL no service, must one beg for someone to reac
It seems your \customer responses\" are just a front to make one feel that you care. Its now almost 10 days after lodging the first complaint and still no-one has cared to contact us. Regional Manager? Maybe he does not exist. Maybe if you look at the 100s of complaints you receive only here per day, you should consider that something is wrong with your customer service!"
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Replies (1)
MTN South Africa's replyOfficial
20 Apr 2016, 09:35Hello Yvette1410,
Thank you for your post.
Please accept my apologies for the delay in feedback to you.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept my apologies for the delay in feedback to you.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply20 Apr 2016, 09:35
Official
Hello Yvette1410,
Thank you for your post.
Please accept my apologies for the delay in feedback to you.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept my apologies for the delay in feedback to you.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***