1 reviews | Active since Nov 2015
Still no service from MTN
<p>I have been calling the call centre since 15/11/2016 every day, I have been put through to 5 different departments and cut off numerious times, all while taking a half hour to a hour every day to explain a very understandable situation.</p> <p> </p> <p>I did not receive my 5GB data on number ********** on 11/11/2016.</p> <p>First call ref: ********** 92 Was promised my data when phoning the next day was given new ref. no. REQ ********** and promised again, phoning the next day was told they had the incorrect cell number and was given Ref no. ********** 04, phoned again and was told it was sent to the wrong department and another note had to be logged, given ref no. SMC/ ********** 4134, when phoning the next day was told that this number was incorrect so I spoke to a manager who told me that this number was correct he would log it again and given ref no. SMC/ ********** 7722, and also promised this would work. So I phoned yesteday 28/11/2016 again and was told this number was incorrect and logged to the wrong department, this time I was promised my data will be loaded today new ref no. ********** 80. Also I complained on Hello Peter and was also promised this will be sorted out.</p> <p> </p> <p>Please note that I now want to cancell this number on my contract as it seems there is nothing more I can do. MTN has breeched their contract so I have no other option. If this is not done I will stop my debit order as I dont have to pay for goods I do not receive we will then see how fast MTN contacts me, their service is the worst I have ever seen.</p> <p> </p> <p>This will now also be posted on social media if it is not rectified within the next 5 hours.</p> <p> </p> <p>My contact no. ********** </p> <p>Belinda Erasmus</p> <p>I accept that no contact numbers are allowed on this site but this has been e-mailed to all departments of MTN</p>
