JB
Julia B
1 reviews | Active since Jan 2016
11 Feb 2016, 14:54
STILL NO SERVICE FROM MTN
Good Day Itumeleng,<br> Your reply to my complaint, dated 4th February, 2016, mentions that our MTN account will be credited within 48 hours, ie by 7th February. I have been onto MTN's \My contract\" website and nothing has changed or been updated. Infact it says that the contract is still for Anytime 350, when the new contract was changed to Anytime 200. Clearly MTN has no intention of rectifying this situation. Is it time for us to now cancel our contract? IF A CREDIT HAS BEEN PASSED AND CREDITED TO OUR ACCOUNT, KINDLY LET ME KNOW FOR WHAT AMOUNT. "
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MTN South Africa's replyOfficial
12 Feb 2016, 10:47Hello Frances50,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that both the numbers on the account are now on MTN Anytime 200 from November 2015.
The number 083***8765 has not being charged for the full monthly subscription fee ever since it was migrated from MTN Anytime 350 to MTN Anytime 200. The only amount our Billing is generating is for the Hardware fee of R149 and the full subscription fee is supposed to be R359 a month. The subscription for MTN Anytime 200 was not charged at all.
The credit of R170 for the 300mb not received for the 83***1530 is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Tumi
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that both the numbers on the account are now on MTN Anytime 200 from November 2015.
The number 083***8765 has not being charged for the full monthly subscription fee ever since it was migrated from MTN Anytime 350 to MTN Anytime 200. The only amount our Billing is generating is for the Hardware fee of R149 and the full subscription fee is supposed to be R359 a month. The subscription for MTN Anytime 200 was not charged at all.
The credit of R170 for the 300mb not received for the 83***1530 is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Tumi
REQ:***
MTN South Africa's reply12 Feb 2016, 10:47
Official
Hello Frances50,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that both the numbers on the account are now on MTN Anytime 200 from November 2015.
The number 083***8765 has not being charged for the full monthly subscription fee ever since it was migrated from MTN Anytime 350 to MTN Anytime 200. The only amount our Billing is generating is for the Hardware fee of R149 and the full subscription fee is supposed to be R359 a month. The subscription for MTN Anytime 200 was not charged at all.
The credit of R170 for the 300mb not received for the 83***1530 is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Tumi
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that both the numbers on the account are now on MTN Anytime 200 from November 2015.
The number 083***8765 has not being charged for the full monthly subscription fee ever since it was migrated from MTN Anytime 350 to MTN Anytime 200. The only amount our Billing is generating is for the Hardware fee of R149 and the full subscription fee is supposed to be R359 a month. The subscription for MTN Anytime 200 was not charged at all.
The credit of R170 for the 300mb not received for the 83***1530 is reflecting on your MTN account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Tumi
REQ:***