MJvV
Madeleine Janse van Vuuren

1 reviews | Active since Sept 2011

17 Feb 2016, 13:54

STILL NO SERVICE FROM MTN

REF NO ***. Hereby I confirm that I cancel my MTN contract with immediate effect. You can talk to my lawyer . And that MTN WILL NOT HELD ME RESPONSIBLE FOR ANY FURTHER MONTHLY PREMIUMS. I have had it with them, no service , no contract any longer!!!! From November last year I am struggling to sort out my account with them, so it's been almost 4 months now. Last week after many reports on Hellopeter I'm still struggling to get the correct info from them. The invoices I have requested, they mailed last week but only from January 2016 to May 2015. This account will be overdue for almost 120 days. This MTN contract was based on a 24 month period so where is the other invoices? Or MTN is playing games?? Do I owe them money? I don't have time to waste on this any longer!!!! So I am finished with them, if my name is black listed MTN WILL be very sorry!! I PAY EVERY MONTH ON TIME (EFT) and that's the service I'm getting!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Feb 2016, 16:28
Official
Hello M@deleine,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note that we have escalated your query to our Retentions team for urgent attention.They will revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you

Kind regards
Zukiswa
REQ:***