RG
Rhona G
1 reviews | Active since Jun 2015
24 Aug 2015, 12:43
Still NO service delivery from MTN!!!
Please refer to previous conversation as well as ref nr: REQ***<br> <br> Firstly I went back to the store as you advised. Secondly your contracts names changed from the wording \Top up"to \""My choice\"" and after my father upgraded which wasnt in the 23rd month but the 24th you decided to slap people like us with higher bills which includes the migration and declaw fee!!! How do you as Mtn think its FAIR to enstate a thing such as a migration fee after the customer did their upgrade??? And then Mtn sits there and thinks customers should just except a thing like this????<br> In the end its no wonder people move over to the MORE competitive companies.<br> Mtn better sort this out"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:36Hello Nicolene03,
Thank you for your post.
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were previously on the MTN 200 Top Up and you then requested to be migrated down to the MTN Choice 50 which is a lower package.
The migration claw-back fee is valid as you renewed the contract in April 2015 (23rd month) and migrated down to a lower package.
We will suggest that you return to the store where the renewal & migration was done and request to speak to the consultants manager.
Warm Regards
Matshidiso
REQ:***
Thank you for your post.
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were previously on the MTN 200 Top Up and you then requested to be migrated down to the MTN Choice 50 which is a lower package.
The migration claw-back fee is valid as you renewed the contract in April 2015 (23rd month) and migrated down to a lower package.
We will suggest that you return to the store where the renewal & migration was done and request to speak to the consultants manager.
Warm Regards
Matshidiso
REQ:***
MTN South Africa's reply11 Sept 2015, 11:36
Official
Hello Nicolene03,
Thank you for your post.
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were previously on the MTN 200 Top Up and you then requested to be migrated down to the MTN Choice 50 which is a lower package.
The migration claw-back fee is valid as you renewed the contract in April 2015 (23rd month) and migrated down to a lower package.
We will suggest that you return to the store where the renewal & migration was done and request to speak to the consultants manager.
Warm Regards
Matshidiso
REQ:***
Thank you for your post.
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've perused your account and see that you were previously on the MTN 200 Top Up and you then requested to be migrated down to the MTN Choice 50 which is a lower package.
The migration claw-back fee is valid as you renewed the contract in April 2015 (23rd month) and migrated down to a lower package.
We will suggest that you return to the store where the renewal & migration was done and request to speak to the consultants manager.
Warm Regards
Matshidiso
REQ:***