GH
Giovita H

1 reviews | Active since May 2015

19 May 2015, 07:32

STILL NO SERVICE AFTER A WEEK REQ:***

Ref no. REQ:***<br> After posting a complaint a week ago, and getting a reply that my account is sorted, we still have no service. Going through the endless pages of complaints against MTN, it seems that this company is unable to sort out their customers account problems and also do not care. Our hands are tied because we cannot get any further, if that, than the call centre and they are also unable to help the customers. Numerous requests to speak to someone other than a call centre operator has been rejected as the employees of MTN say that not even they have the means to contact anybody else in the company except the call centre and the irony of it all is that they have to hang on for an hour or more or hang up. MTN should really set up a special section to sort out the Nasua customers accounts. WE ARE NOW FED UP OF HAVING NO SERVICE.!!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2015, 22:33
Official
Hello Giovita,

We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.

As confirmed in the previous post, the credit was allocated to the account and we can confirm that the barring was removed on the 19th of May 2015.

We will suggest that you make use of our Live Chat service. We have agents available from 8:00am till 17:00pm. Please click on the link below, type in your cell-phone, click on next and wait for the chat window to appear:

https://www.mtn.co.za/support/Pages/Ask_a_question.aspx

Once again we are truly sorry for the breakdown in service experienced.

Regards
Tim
MTN Complaint Management Team: REQ:***