Still No Service

After several posts, I was told that I would receive my phone on Friday / latest Monday (02/02/16). Well nothing materialised - waiting already waited for two months yet being billed the upgraded charges even though I don't have a device. Now I'm told that the incorrect information was communicated to me on Friday and that the faulty phone was only received Friday - two months after handing it in to MTN!!! The whole process has to start yet again. Kelvin informed me that the promotional charges will be credited. Guess what, the *********** bunch charged me yet again for a device I still don't have. I don't expect a creative of initiative response to this post as you get the standard we apologise and then nothing. By the time everybody at MTN is back from tea / lunch breaks / leave or perhaps death and decide to try and deliver a service, the phone will be antiquated. No wonder Vodacom uses the logo the better connection. You can't get worse than MTN. Eish!