1 reviews | Active since Mar 2013
STILL NO SERVICE
I am trying to get assistance from mtn regarding my contract , i want to cancel it , i am not sure even if they did cancel it after my last report because no one bothered to give me feed back, i am paying off an account that i am not even sure about . MTN is the worst telecommunication service i will not advice it to anyone. it is sad that we have to waste our time and money on companies like this, all i want is for my contract to be stopped and the amount that i should pay off monthly, but now once again the account accumulated arrears and i will not pay for that , i will proceed with legal actions, i have not yet received any statement or call from mtn. They can sue me just as they want , i will go and see my advocated and i will make sure this goes to the newspapers.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***