LH
Linda H
1 reviews | Active since Jun 2011
07 May 2015, 11:16
STILL NO SATISFACTION
This is probably my fifth post and still no satisfaction. I did receive a call about two weeks after my post to say it was sorted and should wait until the 1st of the month to check my data. I did and I am still not receiving the 300mb as per my contract. This month my invoice is double I have no idea why I have been trying the whole morning to get hold of MTN and have spent all in all over an hour just trying to get through but to no avail. There is no way I am renewing any of my contracts and will certainly spread the word that MTN has no after sale service.
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MTN South Africa's replyOfficial
19 May 2015, 16:56Hello lheynes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and proceed accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and proceed accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply19 May 2015, 16:56
Official
Hello lheynes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and proceed accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our billing division for urgent attention. They will investigate and proceed accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***.
Best regards,