AK
Allanna K
1 reviews | Active since Mar 2013
07 Jul 2015, 08:15
Still no response, shocking!!!
I think my headline speaks for itself!! Never again MTN!<br> <br> Cant wait for Cell C to implement their buy out deals for data packages.
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MTN South Africa's replyOfficial
09 Jul 2015, 10:04Hello Kitsonallanna,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, we responded on the 3rd of May 2015 to your Hello Peter complaint logged on the 18th of April 2015. We advised the handset was assessed by our high volume repair centre and deemed to be BER (Beyond economical Repair) and this does void the warranty. Kindly note that the limited warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by someone not authorised by the manufacturer.
Apparently the handset was then taken to an external repair centre and based on this the matter has been closed.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, we responded on the 3rd of May 2015 to your Hello Peter complaint logged on the 18th of April 2015. We advised the handset was assessed by our high volume repair centre and deemed to be BER (Beyond economical Repair) and this does void the warranty. Kindly note that the limited warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by someone not authorised by the manufacturer.
Apparently the handset was then taken to an external repair centre and based on this the matter has been closed.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 10:04
Official
Hello Kitsonallanna,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, we responded on the 3rd of May 2015 to your Hello Peter complaint logged on the 18th of April 2015. We advised the handset was assessed by our high volume repair centre and deemed to be BER (Beyond economical Repair) and this does void the warranty. Kindly note that the limited warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by someone not authorised by the manufacturer.
Apparently the handset was then taken to an external repair centre and based on this the matter has been closed.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, we responded on the 3rd of May 2015 to your Hello Peter complaint logged on the 18th of April 2015. We advised the handset was assessed by our high volume repair centre and deemed to be BER (Beyond economical Repair) and this does void the warranty. Kindly note that the limited warranty does not apply to normal wear and tear or if any component of the hardware is opened or repaired by someone not authorised by the manufacturer.
Apparently the handset was then taken to an external repair centre and based on this the matter has been closed.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,