Still no response or help
<p>Absolutely shocking service that I have received from MTN. I have been trying since March to sort out an account that was opened **********ly in my name and get a refund on the debit order that went off. I have spoken to numerous consultants, sent numerous emails and have been told to phone the ***** line ( ********** ) which does not exist. I have been with MTN since 1998 and my contract is about to expire. I've had enough and will be moving my account over to another service provider. This is totally unacceptable. This is the second time I have posted onto Hello Peter for the same issue and there was no resolution.</p>
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MTN South Africa's replyOfficial
19 Jun 2017, 13:36Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that ***** department has finalized the investigation, ***** has closed the account, journal of R537.27 has been passed to the account.
Refund of R288.27 will be refunded back to your bank account.
Please assist me with your bank details to request the refund to you Email address ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Jun 2017, 13:36
Official
Thank you for your post.
We apologize for any inconvenience incurred
Kindly be advised that ***** department has finalized the investigation, ***** has closed the account, journal of R537.27 has been passed to the account.
Refund of R288.27 will be refunded back to your bank account.
Please assist me with your bank details to request the refund to you Email address ***
Kind Regards,
Alice van der Merwe
Best regards,