STILL NO RESPONSE - NOT WILLING TO MAKE A PLAN - NEVER TAKING A CLIENTS NEEDS INTO CONSIDERATION

<p>As per the conversation I had with your advisor I was informed that I had already paid for March... i specifically phoned in to ask WHY my debit order did not go off. To which she rep**** and said it has already been paid and that my normal amount will go off in April. Why doesn't MTN communicate with their clients! Can you not arrange to extend the contract by one month to pay the amount that didn't go off instead of doing a double debit! I want this done with immediate effect and the extra 479 refunded to my account. I will pay the 1 month extended as I understand it's a month that still needs payment...but I cannot afford a double Debit!!! As this was incorrect advice given by an advisor MTN is liable to fix this mistake. Or I will be taking this matter to the ombudsman. The fact that I phone in to query why my account was not debited and then told that I had already paid for March shows the incompetence of your staff...I want this fixed immediately </p>