1 reviews | Active since Sept 2015
Still no response - MTN just aren't bothered
Since the 24 January I have been trying to get MTN to sort out an issue with my 8 month old phone that was sent in for repairs in December. The excuse that it was liquid damaged (from sweat)<br> After 3 previous Hello Peter reports, the only feedback I ever get is as follows - <br> <br> Hello NatGraver,<br> Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> Kindly note we managed to liase with our repair department with regards to your request,we still awaiting for the feedback and will contact you tomorrow before the end of business to update you with the progress.<br> warm regards<br> mike<br> REQ:*** <br> <br> This reply was the latest received on 9 March. I did not get any further feedback. Their promises and responses are empty. They post responses on Hello Peter to make themselves look good - but never ever follow through.<br> I will give MTN until close of business on Friday 18.03.2016 to sort out the matter COMPLETELY, otherwise I will be taking it further - to the consumer protection council and anyone else who will listen.
We are truly sorry for the inconvenience caused.
We do see that the matter was escalated to the technician that worked on the device, however we are not sure if there was feedback on the escalation.
We've now involved the management team within our High Volume Repair Centre and requested that the matter be brought to a close by today and the photos be sent to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We do see that the matter was escalated to the technician that worked on the device, however we are not sure if there was feedback on the escalation.
We've now involved the management team within our High Volume Repair Centre and requested that the matter be brought to a close by today and the photos be sent to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
