STILL NO RESPONSE FROM MTN SINCE JUNE 2015

In June I reported that DATA was claimed from my account - an account that was entered into for exclusive use of data. In all the time that it was used - I've never exceeded the monthly allocation. BUT for May, June July the account was exceeded, according to MTN (personally I think the consultant attending to the upgrade made mistakes....) I reported this to the store where I normally do all my transactions. BUT due to the fact that the staff of the store do not even have a direct connection in finding out what transpires on a customers account, - could NOT tell me anything. Thus, I started calling MTN themselves. Every time the consultant(s) explain to the best of his/her ability (very politely) what they're able to tell - WHICH IS NOTHING...... The matter is still pending.... Almost 5 months later and I'm still not closer to ANY answer as to what they're intending to do - OR not do regarding this matter. Regards