AM
Anel M
1 reviews | Active since Sept 2015
10 Sept 2015, 14:14
Still no response from MTN since 13 April 2015
MTN promised a response via Hello Peter on 4 September and via email on 2 September. Still nothing. They are not interested in sorting out this account despite the fact that I have been a customer for 16 years.<br> <br> MTN charged me for data I did not use and then **** about my usage. Their data validation report is incorrect and they are simply ignoring me and not correcting the bill.
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MTN South Africa's replyOfficial
11 Sept 2015, 14:46Hello anelmack,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has validated the charges and as per the billing department the validation is correct .
We have sent the request to the billing agent to contact and explain this for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has validated the charges and as per the billing department the validation is correct .
We have sent the request to the billing agent to contact and explain this for you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply11 Sept 2015, 14:46
Official
Hello anelmack,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has validated the charges and as per the billing department the validation is correct .
We have sent the request to the billing agent to contact and explain this for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the billing department has validated the charges and as per the billing department the validation is correct .
We have sent the request to the billing agent to contact and explain this for you.
Kind Regards,
Alice van der Merwe
***