Still no response from MTN SA

On the 5th I contacted MTN via their social media platform (twitter) enquiring as to why I was overcharged on my WiFi bill on the 4th July 2023. MTN debited an extra R572.70 incorrectly from my bank account.

I started using the WiFi router in June 2023 and I paid a pro-rata fee of R373. When I had originally purchased the router was told that I will not be charged for the month of July and that I will only start getting charged R249 from August 2023.

When I informed them of the extra charge of R572.70, they confirmed that they were in the wrong and requested that I send an email to *********** , which I did. I also attached the invoice they sent me to the query I sent to them on twitter.

They said that they will add it to my next bill and I would not have to pay on the next run. I don't think I have ever been appalled by the level of service I received. Thinking that a company can bill me incorrectly in the middle of the month and then have the AUDASITY to tell me how they are going to use my money???

I then told them that they will not do with my money as they please , they must pay me back. They have not refunded me until today hence I am taking action. Can I get assistance urgently thanks.

No body has contacted me, since my previous review, how bad can a service provider be?