DM
Darrel M
1 reviews | Active since Mar 2009
07 May 2015, 11:10
Still no response from MTN regarding account
I'm still sitting with an account of nearly R5000 for data usage and still no one has gotten back to me as to why the account is so high. I've even gone into a store and the person there could also not get any answers from MTN accounts department. I've never had any issues with MTN before and all of my cellular accounts are at MTN. The way this is going, I have a good mind to cancel ALL of my contracts.<br> Utterly pathetic.
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MTN South Africa's replyOfficial
19 May 2015, 15:28Hello dazzmu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that the problem has been rectified on account number A***.Kindly note that a credit of R3212,77 has been passed onto your account,subsequently your current balance is R2210,53.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that the problem has been rectified on account number A***.Kindly note that a credit of R3212,77 has been passed onto your account,subsequently your current balance is R2210,53.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply19 May 2015, 15:28
Official
Hello dazzmu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that the problem has been rectified on account number A***.Kindly note that a credit of R3212,77 has been passed onto your account,subsequently your current balance is R2210,53.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records indicate that the problem has been rectified on account number A***.Kindly note that a credit of R3212,77 has been passed onto your account,subsequently your current balance is R2210,53.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.