CP
Corne P
1 reviews | Active since Oct 2015
19 Nov 2015, 13:00
Still no response from MTN about incorrect billing
So a month has passed and I am still to hear from MTN directly regarding my issue. Visited the Port Elizabeth branch on Cape Road only to be told that they are sales and services only and that the matter has been escalated to Corporate Billing for investigation.<br> <br> \Kindly note that the matter has been escalated to Corporate Billing support for assistance and here is your reference number for a follow up REQ:***"was the response left in my last complain"
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MTN South Africa's replyOfficial
22 Nov 2015, 07:58Hello Pommerel,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly see below the response from Corporate Billing Admin department.
regards
Nompumelelo
REQ:***
In response to request REQ: ***
Kindly refer to July's invoice- there is a credit reflecting under calls credit. This is for the incorrect out of bundle rate that was charged with the change of the rates beginning of April 2015.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly see below the response from Corporate Billing Admin department.
regards
Nompumelelo
REQ:***
In response to request REQ: ***
Kindly refer to July's invoice- there is a credit reflecting under calls credit. This is for the incorrect out of bundle rate that was charged with the change of the rates beginning of April 2015.
MTN South Africa's reply22 Nov 2015, 07:58
Official
Hello Pommerel,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly see below the response from Corporate Billing Admin department.
regards
Nompumelelo
REQ:***
In response to request REQ: ***
Kindly refer to July's invoice- there is a credit reflecting under calls credit. This is for the incorrect out of bundle rate that was charged with the change of the rates beginning of April 2015.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly see below the response from Corporate Billing Admin department.
regards
Nompumelelo
REQ:***
In response to request REQ: ***
Kindly refer to July's invoice- there is a credit reflecting under calls credit. This is for the incorrect out of bundle rate that was charged with the change of the rates beginning of April 2015.