1 reviews | Active since May 2017
STILL NO RESPONSE FROM MTN
<p>It's been more than two weeks following up with MTN but still no refund. This is really frustrating and now I want to report MTN to the Ombuds and take my business elsewhere because clearly mtn doesn't know anything about treating customers fairly. Their staff is also useless including the supervisors. I dont know how many times the agents have been escalating the matter.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9