PS
Pieter S
1 reviews | Active since Dec 2013
17 Nov 2015, 06:37
still no response from mtn
Wow! It's been a week since mtn responded with the above message, yet no one has contacted me. I would bet a thousand Rand that by the end of this month, mtn is going to deduct another payment from my bank account, without me having to show anything for this. Is there somebody reading this who could give me advice on how to take this further, maybe someone that I can go see to help me sue mtn, if that's possible, or at least to cancel my contract with them, as I'm not willing to pay for something I do not have. My details are: ***, [Email Removed] Kind regards, Pieter Swanepoel
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Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 10:27Hello madstayen,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that an escalation was done to Express Telecoms (sales partner) whom assisted with the upgrade and we've now had to make contact with the management team within their sales department to get the package delivered ASAP.
We have also credited the latest invoice dated the 13th of November 2015 due to the device currently not being in your possession.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that an escalation was done to Express Telecoms (sales partner) whom assisted with the upgrade and we've now had to make contact with the management team within their sales department to get the package delivered ASAP.
We have also credited the latest invoice dated the 13th of November 2015 due to the device currently not being in your possession.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Nov 2015, 10:27
Official
Hello madstayen,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that an escalation was done to Express Telecoms (sales partner) whom assisted with the upgrade and we've now had to make contact with the management team within their sales department to get the package delivered ASAP.
We have also credited the latest invoice dated the 13th of November 2015 due to the device currently not being in your possession.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that an escalation was done to Express Telecoms (sales partner) whom assisted with the upgrade and we've now had to make contact with the management team within their sales department to get the package delivered ASAP.
We have also credited the latest invoice dated the 13th of November 2015 due to the device currently not being in your possession.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***