1 reviews | Active since Jun 2015
Still no response from MTN
Hi MTN, <br> <br> Its now the 14 days after you've responded to my letter but no one has contacted me as yet, not even an apology. Please can someone contact me and advise me on the progress. This matter has gone beyond urgent now....4 months of no feedback, no follow up, nothing. I tried calling the Rustenburg Waterfall mall, but the line *** just rings<br> <br> I have more than 2 contracts with MTN and this is the treatment i get for being your customer? Its bad enough that my phone is useless during the day because i never have signal in the office and yes i did send the details to coverage@mtn, and the response there was as good as \i wasted my time"<br> <br> I cannot believe that one has to berg for help at MTN but PLEASE HELP ME. <br> <br> All i need is my Iphone 5s and replaced and the signa issue in my office resolved. """
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused. We are awaiting stock however, the challenge lies in the turnaround times, which unfortunately, we have no control over. Also note that you can choose any other device that is equivalent to the approved claim.
We do indeed share your disappointment in this regard; however we look forward to updated communication from our marketing team on the expected delivery time.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused. We are awaiting stock however, the challenge lies in the turnaround times, which unfortunately, we have no control over. Also note that you can choose any other device that is equivalent to the approved claim.
We do indeed share your disappointment in this regard; however we look forward to updated communication from our marketing team on the expected delivery time.
Thank you
Wenzile Masina
REQ:***