Still no response from MTN!!

I have been trying for a month to convert an expiring contract to prepaid. I am unable to get through to the call centre, and on 3 June I put a compliant on to Hellopeter. MTN responded by saying that they would send my query to the relevant department and contact me. And guess what - NOTHING. MTN have still not bothered to contact me. I have also tried emailing the customer care email address that they TELL you to use on all of your statements.<br> <br> This is absolutely pathetic. We have three contracts with MTN and I am now at the point where I want to cancel all of them. How can they expect to keep customers when they cannot even provide a basic service??<br> <br> I absolutely refuse to pay another month of contract fee for the expired contract that I am trying to convert to prepaid.<br> <br> Lets see if MTN actually bothers to respond to this complaint.