BM
Bhavesh M
1 reviews | Active since Oct 2012
07 Jul 2015, 09:09
STILL NO RESPONSE FROM MTN
It has been more than a month now and still MTN has not contacted me with regards to my monthly bill.<br> I have emailed Customer Care, sent report on Hello Peter and Facebook, Inboxed their Facebook page, spoken to customer care agent and so forth but yet I am still waiting for proper feedback.<br> <br> I have cancelled my future debit orders and will be changing my number to another network. The next communication MTN South Africa receives will be from my lawyer.<br> <br>
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MTN South Africa's replyOfficial
25 Jul 2015, 10:11Hello B.Morar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply25 Jul 2015, 10:11
Official
Hello B.Morar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***