Still NO RESPONSE for incorrect data package

<p>On the 20 Novemebr 2016, i made a complaint regarding my incorrect data package with MTN as below:</p> <p> </p> <p>"A good few months ago i reserved the new iPhone 7 with MTN.</p> <p><br />Two months ago I received a call from MTN asking if i would still like to receive the new phone & i confirmed. I then went to iStore store in the V&A Waterfront in Cape Town & app**** for an upgrade on my current contract with the MTN in store sales agent, with the account number A ********** 5. I was offered various options of contracts available & confirmed with the sales agent, that i would like sign for the higher data package.</p> <p><br />I left the store with my new phone & after 2weeks, i found that there has been no change to my data package which resulted in my data being depleted. i have been in contact with your team as i have NOT been credited my correct data amount.</p> <p><br />It is now 2months later & i find this extremely unacceptable that nothing has been done to resolve the problem. Each time i have called, the numerous call center agents have all agreed that the issue for the application submission was incorrect on your side, however no-one is able to rectify it."</p> <p> </p> <p>I then get a response from Itumeleng on the 5 December 2016 with the below:</p> <p> </p> <p>"Good Day ,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the iStore for assistance in correcting your package.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards,<br />Itumeleng<br />REQ: ********** "</p> <p> </p> <p>It has since been 3 weeks later and there has not been any feedback or response regarding the matter for my incorrect data package and has been 4 months since the release of the new iPhone 7 and contract upgrade.</p>