AS
Angelique S
1 reviews | Active since May 2013
05 Apr 2016, 11:34
still no response and leak information to ****ers
I spoke to an Ayanda a few weeks ago regarding my insurane refund and they even 808 said it's still in process but I still haven't gotten any feedback on that. I also received a call from a ****ers saying I won something but what's bothering me is how can they access information about what contracts I have with Mtn???? Is mtn leaking out information about their clients which is suppose to be protected???? This is highly upsetting and I would like to be explained to how private information is leaked out about clients
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MTN South Africa's replyOfficial
06 Apr 2016, 10:06Hello Angelique Straus,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, a refund request has been logged with the Banking department, REQ:***.
Kindly be advised that MTN SP does not give out customer's details to a third party. Please note that on your contract, you had selected NO to Permission to Market.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, a refund request has been logged with the Banking department, REQ:***.
Kindly be advised that MTN SP does not give out customer's details to a third party. Please note that on your contract, you had selected NO to Permission to Market.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Apr 2016, 10:06
Official
Hello Angelique Straus,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, a refund request has been logged with the Banking department, REQ:***.
Kindly be advised that MTN SP does not give out customer's details to a third party. Please note that on your contract, you had selected NO to Permission to Market.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
As per our telephone conversation, a refund request has been logged with the Banking department, REQ:***.
Kindly be advised that MTN SP does not give out customer's details to a third party. Please note that on your contract, you had selected NO to Permission to Market.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***