Still no response

Upgraded on the 6th of April 21. Contract included 20 GIG once off data. Consultant stated if I did not receive data within 2 days, I should call MTN. MTN contacted on Thursday 8 April 2021. Consulted over the phone said it take 7 days to receive data. Mtn Contacted on 2 April 21. Ticket was launched and feedback should be received within 48 hours. Another call was made to MTN on the 14th of April 2021 which 48 Hours later. Still no feedback, another query ticket had to be launched but I needed to phone again. When I phoned again, I asked to speak to a manager and call was dropped by consultant after being placed on hold for about 20. When I finally called for the 3rd time, the manager said that it may takes 7-14 days. She said that the query will be escalated by email for a father response. My issued should be resolved by Friday 16 April 21. Today is 19 April 21 and I still don't have any feedback. When I called again and spoke to the manager, he said that he wants proof of my contract.