Still no response

I had no response from my last complaint with regards lying openly as part of the response of my complaint on Hello Peter.<br> They claimed to have inspected my lap top in JHB when it was lying in Century City, Cape Town. <br> Then they stated that they called me and explained this which they never did.<br> They also claimed that upon inspection of the lap top it was found that abuse was the cause of not working because there were 2 cracks on the to cover. <br> I sent the lap top to a Acer approved dealer and I have in writing that the lap was never opened previously and the crack was not related to the hard drive failure.<br> My debit order is still going off for something I do have or MTN does not want to listen or respond