1 reviews | Active since Jul 2009
STILL NO RESPONSE
Good Day,<br> <br> Once again I have an issue with my account. Seems like MTN can never get it right. I have a R4000 credit on my account and now my line is blocked as I need to make a payment. <br> HOW DOES THAT WORK?<br> Every time I have to waste my time calling in and explaining everything to another call center rep. <br> Can you please FIX my line a.s.a.p. and finally get your act together so I can stop wasting my time every day.<br> FIX my contract as per the agreement we have . <br> <br> My Cellphone: ***<br> <br> I have posted previous reports but no one has made any attempt to call me. Alice responded to my report asking for the number and then we have not heard ANYTHING again.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that the system shows that your line is not suspended. Please be further advised that there was a credit passed of R 4 024.94 which reduced your balance due from R 4 719.87 to R 694.93. Further note that payments for your account are due within 21 days after your invoice date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly note that the system shows that your line is not suspended. Please be further advised that there was a credit passed of R 4 024.94 which reduced your balance due from R 4 719.87 to R 694.93. Further note that payments for your account are due within 21 days after your invoice date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,