TB
Thomas B
1 reviews | Active since Aug 2011
03 Aug 2015, 10:54
Still no response
Hi, I logged an issue here on the 21 May 2015 and was promised a call to resolve the issues I have been having with MTN since February. See previous complaint for all the details. I still await this call ...<br> <br> Does MTN not care about its customers? After being a loyal supporter of MTN for over 10 years, maybe it is time I throw in the towel and move over to a different network.<br> <br> Regards<br> Thomas
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MTN South Africa's replyOfficial
19 Aug 2015, 10:25Hello thomasbrownza,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the package was rectified and the credits have been passed for the incorrect billing.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the package was rectified and the credits have been passed for the incorrect billing.
Thank you
Wenzile Masina
Best regards,
MTN South Africa's reply19 Aug 2015, 10:25
Official
Hello thomasbrownza,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the package was rectified and the credits have been passed for the incorrect billing.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the package was rectified and the credits have been passed for the incorrect billing.
Thank you
Wenzile Masina
Best regards,